20 years hmc advised more than 100 companies in the service and spare parts business
Since 2002
- more than 100 companies advised on service and spare parts management
- more than 1,500 service managers trained
20 Years
02 – 22
Service
Management
Dirk Martens
Founder
Tel +49.6201.8744911
Mobil +49.171.1943235
4 years at intra-Unternehmensberatung GmbH
6 years at Heidelberger Druckmaschinen AG,
of which 4 years as Head of Service Development and Member of the Management Board for Service
August 2002: Founder of HMC
Wolfgang Eisele
Founder
Tel +49.6201.8744911
Mobil +49.171.1943214
5 years in sales at IBM Germany
4 years at IBM Unternehmensberatung GmbH
5 years at Heidelberger Druckmaschinen AG, of which 4 years as Managing Director of the Print Media Academy and Member of the Management Board for Service
August 2002: Founder of HMC
Our promise
At HMC Heidelberg Management Consulting GmbH, we are a specialised consulting company with a clear profile.
- We focus on all topics concerning service and spare parts management at companies in the capital goods industry.
- Our consultancy services are based on experience gained during successful service management work.
- We are closely networked with service managers, managing directors, and executives in mechanical engineering.
We are:
- professional & passionate about service
- result-oriented & creative
- customer-focused & collaborative
- implementation-oriented & responsible
- independent & fair
Our story
Foundation of HMC Heidelberg Management Consulting GmbH
Wolfgang Eisele and Dirk Martens leave Heidelberger Druckmaschinen AG
Dirk Martens and Wolfgang Eisele
are fully focused
Start of moderation activities in the RKW working group “Efficient Customer Service”
Collaboration on the book by Prof. Dr. Meier “Innovative produktnahe Dienstleistungen in Kunden-Lieferanten-Netzwerken” (Innovative product-related services in customer-supplier networks) (published by Springer)
The Mars landing unit from the “Spirit” space probe
lands on the surface of Mars
Numerous projects abroad
Several-month service project in Sweden, foundation of the Service Network Council
The football World Cup
took place in Germany from 9 June to 9 July 2006 for the second time since 1974.
Record-breaking seminar in cooperation with Maschinenbauforum
more than 260 participants at “Active Spare Parts Distribution”
Insolvency of the American investment bank Lehmann Brothers
leads to the financial crisis
Start of the “Keep It Original” initiative
to strengthen spare parts business in cooperation with Bremen University, HMC gains its 50th customer, first on-site project in China
First miniature artificial heart
is implanted in Heidelberg
Several projects on the subject of “Brand-oriented spare parts pricing”
Collaboration on the book by Prof. Dr. Schweiger “Service innovations” (published by Gabler)
Farewell to one of the greats:
Vicco von Bülow alias Loriot dies at his home on Ammersee Lake on 22 August.
Several-month project as interim manager in service
Felix Baumgartner climbs up to the stratosphere in a helium balloon and jumps from there with a parachute.
He then applies for three world records:
for the highest jump by a skydiver at 39,045 metres
for the longest free fall at 36,529 metres
for the highest speed achieved in free fall at 1,342.87 kilometres per hour
50th moderation of the RKW working group “Efficient Customer Service”
A player from the Rhine-Main region cracks the Eurojackpot
and wins more than 46 million euros.
HMC gains its 100th customer
Brexit decision
Britons vote to leave the European Union in a referendum with a small majority. Relations between the EU and the United Kingdom are now governed by a trade and cooperation agreement.
Various international assignments
including in Mexico, Thailand, United Arab Emirates
100 years of Bauhaus
the arts school founded in Weimar in 1919 by Walter Gropius. The historical Bauhaus is today the most influential educational establishment for architecture, art and design in the 20th century
Project assignment in the USA
Performance of Professional Service Management training via Teams
First lockdown in Germany
Due to the massive spread of COVID-19, large parts of public life in Germany come to a standstill from mid-March. The states impose contact restrictions; schools, kindergartens and the majority of shops have to close.
Several-month project as interim manager in service
Several projects focusing on growth in international subsidiaries
First COVID vaccine is approved
The first people in Germany are vaccinated against the coronavirus at the start of 2021
Renewed assignment as Interim Manager in Service
with responsibility for USA/Canada/Mexico
Queen Elisabeth II dies
On the afternoon of 8 September 2022, at 3:10 p.m. local time, Elisabeth II dies of natural causes at Balmoral Castle at the age of 96