Where service experts themselves advise you.

Since 2002

  • more than 100 companies advised on service and spare parts management
  • more than 1,500 service managers trained

20 Years

Dirk Martens


Tel +49.6201.8744911

Mobil +49.171.1943235

4 years at intra-Unternehmensberatung GmbH
6 years at Heidelberger Druckmaschinen AG,
of which 4 years as Head of Service Development and Member of the Management Board for Service
August 2002: Founder of HMC

Wolfgang Eisele


Tel +49.6201.8744911

Mobil +49.171.1943214

5 years in sales at IBM Germany
4 years at IBM Unternehmensberatung GmbH
5 years at Heidelberger Druckmaschinen AG, of which 4 years as Managing Director of the Print Media Academy and Member of the Management Board for Service
August 2002: Founder of HMC

Our promise

At HMC Heidelberg Management Consulting GmbH, we are a specialised consulting company with a clear profile.

  • We focus on all topics concerning service and spare parts management at companies in the capital goods industry.
  • Our consultancy services are based on experience gained during successful service management work.
  • We are closely networked with service managers, managing directors, and executives in mechanical engineering.

We are:

  • professional & passionate about service
  • result-oriented & creative
  • customer-focused & collaborative
  • implementation-oriented & responsible
  • independent & fair

Our story

Foundation of HMC Heidelberg Management Consulting GmbH

Wolfgang Eisele and Dirk Martens leave Heidelberger Druckmaschinen AG

Dirk Martens and Wolfgang Eisele

are fully focused

Start of moderation activities in the RKW working group “Efficient Customer Service”

Collaboration on the book by Prof. Dr. Meier “Innovative produktnahe Dienstleistungen in Kunden-Lieferanten-Netzwerken” (Innovative product-related services in customer-supplier networks) (published by Springer)

The Mars landing unit from the “Spirit” space probe

lands on the surface of Mars

Numerous projects abroad

Several-month service project in Sweden, foundation of the Service Network Council

The football World Cup

took place in Germany from 9 June to 9 July 2006 for the second time since 1974.

Record-breaking seminar in cooperation with Maschinenbauforum

more than 260 participants at “Active Spare Parts Distribution”

Insolvency of the American investment bank Lehmann Brothers

leads to the financial crisis

Start of the “Keep It Original” initiative

to strengthen spare parts business in cooperation with Bremen University, HMC gains its 50th customer, first on-site project in China

First miniature artificial heart

is implanted in Heidelberg

Several projects on the subject of “Brand-oriented spare parts pricing”

Collaboration on the book by Prof. Dr. Schweiger “Service innovations” (published by Gabler)

Farewell to one of the greats:

Vicco von Bülow alias Loriot dies at his home on Ammersee Lake on 22 August.

Several-month project as interim manager in service

Felix Baumgartner climbs up to the stratosphere in a helium balloon and jumps from there with a parachute.

He then applies for three world records:
for the highest jump by a skydiver at 39,045 metres
for the longest free fall at 36,529 metres
for the highest speed achieved in free fall at 1,342.87 kilometres per hour

50th moderation of the RKW working group “Efficient Customer Service”

A player from the Rhine-Main region cracks the Eurojackpot

and wins more than 46 million euros.

HMC gains its 100th customer

Brexit decision

Britons vote to leave the European Union in a referendum with a small majority. Relations between the EU and the United Kingdom are now governed by a trade and cooperation agreement.

Various international assignments

including in Mexico, Thailand, United Arab Emirates

100 years of Bauhaus

the arts school founded in Weimar in 1919 by Walter Gropius. The historical Bauhaus is today the most influential educational establishment for architecture, art and design in the 20th century

Project assignment in the USA

Performance of Professional Service Management training via Teams

First lockdown in Germany

Due to the massive spread of COVID-19, large parts of public life in Germany come to a standstill from mid-March. The states impose contact restrictions; schools, kindergartens and the majority of shops have to close.

Several-month project as interim manager in service

Several projects focusing on growth in international subsidiaries

First COVID vaccine is approved

The first people in Germany are vaccinated against the coronavirus at the start of 2021

Renewed assignment as Interim Manager in Service

with responsibility for USA/Canada/Mexico

Queen Elisabeth II dies

On the afternoon of 8 September 2022, at 3:10 p.m. local time, Elisabeth II dies of natural causes at Balmoral Castle at the age of 96