We offer our clients professional consultancy services in the fields of service and spare parts. management.

Our services

The project content is agreed individually and in detail with the clients and essentially covers the following areas:

  • Service strategy & service organisation
  • International service management
  • Service market analysis
  • Service product development
  • Pricing in service and spare parts management
  • Service distribution & service marketing
  • Service controlling
  • Skill management
  • Service IT

The project scope varies depending on the nature of the task:

  • Quick check
  • Analysis, concept creation, and implementation support
  • Implementation coaching
  • Performance of specific individual measures
  • Workshops, moderation of international service meetings

In addition, we offer training courses, management coaching sessions and interim management.

The approach is geared towards the individual task and is agreed in detail with the customer.

The following commitments are assured at all times:

  • With us, advice is always given personally by one of the two managing partners.
  • There is always a transfer of knowledge to the customer, there is always a lasting learning effect for individual employees.
  • We always develop individual solutions.
  • We use methods and tools that are tried and tested in practice.

A selection of several sample projects shows the scope of consulting support that is possible:

Service strategy & service organisation:

  • Development of a service strategy including management workshop
  • Concept for a service reorganisation
  • Development and introduction of optimised service processes
  • Optimisation of the documentation

International service management:

  • Coaching of the service manager
  • Moderation of an international service council

Service market analysis

  • Development of a tool for calculating market potential

Service product development

  • Development and international introduction of modular service contracts
  • Concept and introduction of a process for service product development
  • Interim management as Service Business Development Manager

Pricing in service and spare parts management:

  • Concept and introduction of market-oriented spare parts pricing

Skill management

  • Introduction of worldwide engineer skill management
  • Establishment of an academy and coaching of the academy head

Service IT:

  • Development of design specifications for a service management software

Get to know us without obligation

Simply get in touch with us. We can discuss your current situation on the phone, suggest possible solutions, and talk over a possible consulting approach. Based on this information, we…
We will come to you for a non-binding free consultation meeting, where we will talk about specific solution approaches, experiences with best practice companies, and exhaustive information. Your service managers…
If a consulting project seems reasonable, we will prepare a detailed offer. This offer describes the project schedule in detail and specific project results. Our many years of experience in…